It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.ĪVAILABILITY OF REPAIR FACILITIES/SPARE PARTSįitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. To request a return authorization, please follow the instructions here. The return authorization number must be included along with your returned Product. To obtain warranty service, you must have a return authorization. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Shipping and handling charges may apply except where prohibited by applicable law. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the “Warranty Period”. The New Products and Refurbished Products shall be collectively referred to herein as the “Product(s)”. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTSįitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the “Refurbished Product Warranty Period”). LIMITED PRODUCT WARRANTY FOR NEW PRODUCTSįitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").
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